Outsource smarter. Operate leaner. Grow faster.
Customer Support:
Provide assistance to customers with product or service inquiries, technical issues, or other concerns.
Administrative & Support Services:
Manage internal operations, such as finance, Human Resources, and IT, to ensure the smooth functioning of an organization.
IT & Data Security Support:
Provide support to users remotely, allowing technicians to diagnose and fix issues from a distance.
What You Get with Peakpoint
Save Over 50% on Labor Costs
Compared to U.S. hiring—without sacrificing quality.
3x ROI in the First 12 Months
Clients see productivity gains and faster scaling.
University-Educated Talent
Skilled professionals trained in U.S. systems and tools.
Centralized, Secure Offices
No work-from-home. We operate from monitored, backup-ready facilities.
30-Day Rebate Guarantee
If you’re not satisfied with onboarding, we refund the onboarding fee—no questions asked.
Flexible Global Coverage
Teams aligned to your time zone and workflows, from East to West Coast hours.
Compliance-Ready Infrastructure
HIPAA, GDPR, and SOC2-aligned practices for secure delivery.
ABOUT US
Peakpoint Service
Peakpoint Service is a leading provider of business process outsourcing (BPO) and technology services. The company is committed to helping its various customer segments optimize their operational and financial capacities.
Our Locations
Zimbabwe – Peakpoint Service’s home and headquarters. Our main facility is located in the heart of Harare with access to critical ICT infrastructure and a host of other amenities.
South Africa – We are rapidly scaling throughout South Africa. We're currently exploring expansion sites in Durban and Johannesburg. South Africa provides a unique value proposition for Business Process Outsourcing companies. Whether it be access to world class talent pools or favorable investment incentives - South Africa is a place we'd like to be.
Kenya – Our next destination country. Kenya is a fast-growing market with the infrastructure in place to host fast growth BPOs like Peak Point Service. With a vibrant start-up scene and entrepreneurial culture, Kenya is an easy next choice in our expansion strategy.
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Our Values
Client-Focused Excellence
We place our clients at the heart of everything we do, crafting tailored solutions that propel their growth and achievements.
Unified Teamwork
We foster a collaborative culture built on trust and open dialogue, strengthening relationships with clients, colleagues, and partners.
Trust and Responsibility
We operate with unwavering honesty, transparency, and ethical standards in all our business dealings.
Relentless Growth
We embrace ongoing learning and adaptability to stay ahead in a dynamic global marketplace.
Forward-Thinking Solutions
We harness cutting-edge technology and inventive approaches to deliver groundbreaking results.
People First
We attract, develop, and empower exceptional talent, nurturing a workplace where individuals excel and careers prosper.
The African Outsourcing Way
Africa is the future, and we are an integral part of it. The continent's youthful and expanding population will propel global progress. Africa's multilingual workforce, with their high empathy and strong drive to excel, experiences lower attrition rates compared to other outsourcing sites. Every associate communicates fluently in professional English, offering round-the-clock availability and proficiency in cutting-edge technology, from AI to advanced computing infrastructure.
What Our Employees Say
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Our Address
4th Floor, Red Bridge Eastgate Mall, 3rd Street, Harare, Zimbabwe